Privacy Policy

This English translation is provided for convenience only. The German version is legally binding.

1. Privacy at a Glance

General Information

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be personally identified. Detailed information on the subject of data protection can be found in our privacy policy listed below this text.

Data Collection on This Website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find their contact details in the section “Information on the Responsible Party” in this privacy policy.

How do we collect your data?

On the one hand, your data is collected when you provide it to us. This may, for example, be data you enter into a contact form.

Other data is collected automatically or with your consent by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page access). This data is collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure error-free provision of the website. Other data may be used to analyze your user behavior. Insofar as contracts can be concluded or initiated via the website, the transmitted data is also processed for contract offers, bookings/orders or other order inquiries. In addition, we process personal data for the organization and execution of vehicle inspections, vehicle assessments and consulting services. This includes appointment coordination, communication with clients, vehicle sellers or owners, and payment processing.

What rights do you have regarding your data?

You have the right at any time to receive information free of charge about the origin, recipients and purpose of your stored personal data. You also have the right to request the correction or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time regarding this and other questions on the subject of data protection.

Analysis Tools and Third-Party Tools

When you visit this website, your surfing behavior may be statistically evaluated. This is done primarily with so-called analysis programs.

Detailed information on these analysis programs can be found in the following privacy policy.

2. Hosting

We host the content of our website with the following provider:

IONOS

The provider is IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany (hereinafter IONOS). When you visit our website, IONOS collects various log files including your IP addresses. For details, please refer to the IONOS privacy policy: https://www.ionos.de/terms-gtc/terms-privacy.

The use of IONOS is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in the most reliable presentation of our website possible. Insofar as corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and Section 25 para. 1 of the German Telecommunications Digital Services Data Protection Act (TDDDG), insofar as the consent includes the storage of cookies or access to information in the user's end device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

Data Processing Agreement

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

3. Data Processing in the Context of Our Services

Our website serves the arrangement, organization and execution of vehicle inspections, vehicle assessments and consultations. In the context of scheduling and execution, we transmit necessary contact data (name, telephone number, email address) to vehicle sellers or owners as well as to our inspectors in order to enable the viewing and execution of the inspection.
Insofar as payment is required for the provision of the service, we process the necessary data for this purpose and transmit it to payment service providers (e.g. Stripe, PayPal). Legal basis: Art. 6 para. 1 lit. b GDPR (performance of contract).

Address Suggestions in the Ordering Process (HERE)

In the checkout, you can optionally use address suggestions to enter your address more quickly. For this purpose, the search text you enter is transmitted to HERE Technologies (HERE Europe B.V. / HERE Global B.V.) in order to load matching address suggestions (HERE Geocoding & Search API). Use is voluntary; you can fill in the address fields manually at any time. Legal basis: Art. 6 para. 1 lit. b GDPR (implementation of pre-contractual measures / performance of contract) and Art. 6 para. 1 lit. f GDPR (legitimate interest in low-error address entry). Further information: https://legal.here.com/privacy.

4. General Information and Mandatory Information

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected. Personal data is data by which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We point out that data transmission on the internet (e.g. when communicating by email) may have security gaps. Complete protection of data against access by third parties is not possible.

Information on the Responsible Party

The party responsible for data processing on this website is:

MeisterCheck GmbH
Am Protzenweiher 5
93059 Regensburg, Germany

Phone: +49 (0) 941 69 800 500
Email: info@meistercheck.de

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).

Storage Period

Unless a more specific storage period has been stated within this privacy policy, your personal data will remain with us until the purpose for the data processing no longer applies. If you assert a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, deletion takes place after these reasons cease to apply.

General Information on the Legal Bases of Data Processing on This Website

If you have consented to data processing, we process your personal data on the basis of Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, insofar as special categories of data pursuant to Art. 9 para. 1 GDPR are processed. In the case of express consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or to access to information in your end device (e.g. via device fingerprinting), data processing is additionally carried out on the basis of Section 25 para. 1 TDDDG. Consent can be revoked at any time. If your data is required for the performance of a contract or the implementation of pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data insofar as this is necessary for the fulfillment of a legal obligation on the basis of Art. 6 para. 1 lit. c GDPR. Data processing may also be carried out on the basis of our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR. Information on the relevant legal bases in each individual case is provided in the following paragraphs of this privacy policy.

Recipients of Personal Data

In the course of our business activities, we work together with various external parties. In some cases, this also requires the transmission of personal data to these external parties. We only pass on personal data to external parties if this is necessary in the context of contract fulfillment, if we are legally obliged to do so (e.g. passing on data to tax authorities), if we have a legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR in the transfer, or if another legal basis permits the transfer of data. When using processors, we only pass on personal data of our customers on the basis of a valid data processing agreement. In the case of joint processing, a joint processing agreement is concluded.

In connection with the performance of our services, we pass on personal data in particular to the following categories of recipients:
– vehicle sellers or owners (for appointment coordination, verification and test drive),
– inspectors or experts (for carrying out the vehicle inspection or assessment),
– payment service providers (for payment processing, e.g. Stripe, PayPal).
Legal basis: Art. 6 para. 1 lit. b GDPR (performance of contract) and, where applicable, Art. 6 para. 1 lit. f GDPR (legitimate interest in secure and efficient processing).

Revocation of Your Consent to Data Processing

Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to Object to Data Collection in Special Cases and to Direct Advertising (Art. 21 GDPR)

IF DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6 PARA. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ASSERTION, EXERCISE OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 PARA. 1 GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS ASSOCIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT ADVERTISING (OBJECTION PURSUANT TO ART. 21 PARA. 2 GDPR).

Right to Lodge a Complaint with the Competent Supervisory Authority

In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged violation. The right to lodge a complaint exists without prejudice to other administrative or judicial remedies.

Right to Data Portability

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done insofar as it is technically feasible.

Information, Correction and Deletion

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients and the purpose of the data processing and, if applicable, a right to correction or deletion of this data. You can contact us at any time regarding this and other questions on the subject of personal data.

Right to Restriction of Processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this purpose. The right to restriction of processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
If the processing of your personal data was/is carried out unlawfully, you can request the restriction of data processing instead of deletion.
If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
If you have lodged an objection pursuant to Art. 21 para. 1 GDPR, a balancing of your interests and ours must be carried out. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data may – apart from its storage – only be processed with your consent or for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the European Union or a member state.

SSL or TLS Encryption

For security reasons and to protect the transmission of confidential content, such as bookings or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Encrypted Payment Transactions on This Website

If, after the conclusion of a paid contract, there is an obligation to transmit your payment data to us (e.g. account number for direct debit authorization), this data is required for payment processing.

Payment transactions via the common means of payment (Visa/MasterCard, direct debit) are carried out exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

With encrypted communication, your payment data that you transmit to us cannot be read by third parties.

5. Data Collection on This Website

Cookies

Our internet pages use so-called “cookies”. Cookies are small data packages and do not cause any damage to your end device. They are stored on your end device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself or they are automatically deleted by your web browser.

Cookies can originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services of third-party companies within websites (e.g. cookies for processing payment services).

Cookies have various functions. Numerous cookies are technically necessary, as certain website functions would not work without them (e.g. appointment booking, booking of vehicle inspections or the display of videos). Other cookies may be used to evaluate user behavior or for advertising purposes.

Cookies that are required to carry out the electronic communication process, to provide certain functions you have requested (e.g. for booking vehicle inspections) or to optimize the website (e.g. cookies for measuring the web audience) (necessary cookies) are stored on the basis of Art. 6 para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of necessary cookies for the technically error-free and optimized provision of its services. Insofar as consent to the storage of cookies and comparable recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6 para. 1 lit. a GDPR and Section 25 para. 1 TDDDG); consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

Which cookies and services are used on this website can be found in this privacy policy.

Contact Form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We do not pass on this data without your consent.

The processing of this data is based on Art. 6 para. 1 lit. b GDPR, insofar as your inquiry is related to the fulfillment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the inquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; consent can be revoked at any time.

The data you enter in the contact form will remain with us until you request its deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your inquiry has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected.

Inquiries by Email, Telephone or Fax

If you contact us by email, telephone or fax, your inquiry, including all personal data resulting from it (name, inquiry), will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.

The data you send to us via contact inquiries will remain with us until you request its deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

Online Withdrawal Function

On our website, we provide you with a function at www.meistercheck.de/widerruf through which you can withdraw from a contract concluded online. If you use this function, we process the data you enter, namely your name, your email address and – insofar as provided by you – the order number, the date of the conclusion of the contract and a voluntary note. We only collect the data required to process and document your withdrawal (principle of data minimization).

The processing of this data is carried out to handle your withdrawal and to fulfill our legal obligation to confirm receipt of your declaration of withdrawal without delay. The legal basis is Art. 6 para. 1 lit. b GDPR (contract processing or processing of the withdrawal) and Art. 6 para. 1 lit. c GDPR (fulfillment of a legal obligation). For sending the confirmation of receipt and the internal notification, we use the email delivery service Resend (Resend, Inc.) as a processor.

We store the data processed in the context of the withdrawal for as long as this is necessary to process the withdrawal and, beyond that, within the framework of statutory retention and documentation obligations. After the respective purpose ceases to apply, the data will be deleted unless statutory retention periods prevent this.

6. Analysis Tools and Advertising

Matomo (Cookie-Free Operation)

This website uses the open-source web analysis service Matomo. We operate Matomo in a cookie-free mode. No cookies are set on your end device, no data is stored in local storage and no device fingerprinting is carried out. The “Do Not Track” setting of your browser is respected. The IP address is anonymized (shortened by at least 2 bytes) before being stored on our servers.

With the help of Matomo, we are able to collect and analyze data about the use of our website by website visitors. This allows us to find out, among other things, when which page views were made and from which region they come. We also collect various log files (e.g. anonymized IP address, referrer, browsers and operating systems used) and can measure whether our website visitors carry out certain actions (e.g. clicks, form completions or scroll depth).

To measure the actual time spent on a page, we use Matomo's heartbeat mechanism. Your browser sends a small technical signal every 15 seconds as long as the page is actively in the foreground. No cookies are set and no personal content is transmitted; the signal serves exclusively to measure the active reading time.

Since Matomo is operated without cookies and without access to information on the user's end device within the meaning of Section 25 TDDDG, no consent pursuant to Section 25 para. 1 TDDDG is required. The processing of the collected data is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the anonymized analysis of user behavior in order to optimize its web offering.

Hosting

We host Matomo exclusively on our own servers, so that all analysis data remains with us and is not passed on to third parties. No processing by third parties takes place for Matomo.

Objection (Opt-Out)

You can object to the collection by Matomo at any time. To do so, click on the following button. Your objection applies to this browser until you actively revoke it.

Objection to Matomo analytics

You can object to the anonymized reach measurement at any time. The objection is stored on our analytics servers without cookies and without storing personal data, and applies to this browser until you actively revoke it.

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Google Ads and Google Conversion Tracking

If you have consented, we use the conversion tracking of Google Ads on this website, an online advertising service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). This allows us to measure the success of our advertisements by evaluating whether users carry out certain actions after clicking on a Google ad (e.g. completing a booking, submitting a contact or inquiry form or arranging a callback).

For this purpose, after your consent, Google sets cookies or comparable recognition technologies and processes, among other things, the click identifier (GCLID), your IP address as well as device and usage data. This may result in a transfer of personal data to Google, including to the USA.

The processing is carried out exclusively on the basis of your consent pursuant to Art. 6 para. 1 lit. a GDPR and Section 25 para. 1 TDDDG. Any transfer to the USA is based on the adequacy decision of the EU Commission on the EU-US Data Privacy Framework, under which Google LLC is certified; in addition, standard contractual clauses of the EU Commission exist (Art. 44 et seq. GDPR). We use the Google tag in so-called Consent Mode v2: without your consent, the Google tag is not loaded, no corresponding cookies are set and no data is transmitted to Google for advertising purposes. Your consent is voluntary and can be revoked at any time with effect for the future. The legality of the processing carried out until the revocation remains unaffected.

To document and prove your decision (Art. 7 para. 1 GDPR), we log every granting, rejection or revocation of consent. We store the time, your selection, the version of this notice, a pseudonymous identifier and, for security reasons, your browser type (user agent) and a form of your IP address hashed with a secret key (not reversible). No storage of real names or plain IP addresses takes place. Logging the rejection as well serves to respect your decision and to fulfill our documentation obligations. The legal basis is Art. 6 para. 1 lit. c in conjunction with Art. 7 para. 1 GDPR. This log data is automatically deleted after a retention period (three years by default).

Via the following button, you can access your selection at any time and grant or revoke your consent:

Further information on data protection at Google can be found at https://policies.google.com/privacy?hl=en and https://policies.google.com/technologies/ads?hl=en.

7. Plugins and Tools

Google Fonts (Local Hosting)

This website uses so-called Google Fonts, provided by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland, for the uniform display of fonts.

The Google Fonts are installed locally on our server. A connection to Google servers does not take place when your browser accesses the website. No data (in particular no IP addresses) is transmitted to Google. The fonts are delivered exclusively from our own server.

Further information on Google Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://policies.google.com/privacy?hl=en.

8. Contract Processing, Data Transfer to Third Parties and Payment Services

Processing of Customer and Contract Data

We collect, process and use personal customer and contract data for the establishment, structuring and modification of our contractual relationships. We collect, process and use personal data about the use of this website (usage data) only insofar as this is necessary to enable the user to use the service or to bill for it. The legal basis for this is Art. 6 para. 1 lit. b GDPR.

The collected customer data will be deleted after completion of the order or termination of the business relationship and expiry of any existing statutory retention periods. Statutory retention periods remain unaffected.

Data Transfer upon Conclusion of Contract for Online Shops, Retailers and Shipping of Goods

If you order goods from us, we pass on your personal data to the transport company entrusted with the delivery and to the payment service provider commissioned with payment processing. Only such data is released as the respective service provider needs to fulfill its task. The legal basis for this is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures. If you have given corresponding consent pursuant to Art. 6 para. 1 lit. a GDPR, we will pass on your email address to the transport company entrusted with the delivery so that it can inform you by email about the shipping status of your order; you can revoke this consent at any time.

Data Transfer upon Conclusion of Contract for Services and Digital Content

We only transmit personal data to third parties if this is necessary in the context of contract processing, for example to payment service providers (e.g. Stripe, PayPal).

In the context of our services, we pass on data to vehicle sellers or owners, inspectors and payment service providers (Stripe, PayPal), insofar as this is necessary for the fulfillment of the contract.

No further transmission of the data takes place, or only if you have expressly consented to the transmission. Your data will not be passed on to third parties without express consent, for example for advertising purposes.

The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

Payment Services

We integrate payment services from third-party companies on our website. If you make a purchase from us, your payment data (e.g. name, payment amount, bank details, credit card number) will be processed by the payment service provider for the purpose of payment processing. The respective contract and data protection provisions of the respective providers apply to these transactions. The use of the payment service providers is based on Art. 6 para. 1 lit. b GDPR (contract processing) and in the interest of a smooth, convenient and secure payment process (Art. 6 para. 1 lit. f GDPR). Insofar as your consent is requested for certain actions, Art. 6 para. 1 lit. a GDPR is the legal basis for data processing; consent can be revoked at any time for the future.

We use the following payment services / payment service providers on this website:

Stripe

The provider for customers within the EU is Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “Stripe”).

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://stripe.com/de/privacy and https://stripe.com/de/guides/general-data-protection-regulation.

Details on this can be found in Stripe's privacy policy at the following link: https://stripe.com/de/privacy.

9. Own Services

Handling of Applicant Data

We offer you the opportunity to apply to us (e.g. by email, by post or via an online application form). Below, we inform you about the scope, purpose and use of your personal data collected as part of the application process. We assure you that the collection, processing and use of your data is carried out in accordance with applicable data protection law and all other statutory provisions and that your data will be treated strictly confidentially.

Scope and Purpose of Data Collection

If you send us an application, we process your associated personal data (e.g. contact and communication data, application documents, notes taken during interviews, etc.), insofar as this is necessary to decide on the establishment of an employment relationship. The legal basis for this is Section 26 of the German Federal Data Protection Act (BDSG) under German law (initiation of an employment relationship), Art. 6 para. 1 lit. b GDPR (general contract initiation) and – if you have given consent – Art. 6 para. 1 lit. a GDPR. Consent can be revoked at any time. Within our company, your personal data will only be passed on to persons who are involved in processing your application.

If the application is successful, the data you have submitted will be stored in our data processing systems on the basis of Section 26 BDSG and Art. 6 para. 1 lit. b GDPR for the purpose of carrying out the employment relationship.

Data Retention Period

If we are unable to make you a job offer, you reject a job offer or withdraw your application, we reserve the right to retain the data you have submitted on the basis of our legitimate interests (Art. 6 para. 1 lit. f GDPR) for up to 6 months from the end of the application process (rejection or withdrawal of the application). The data will then be deleted and the physical application documents destroyed. The retention serves in particular as evidence in the event of a legal dispute. If it is evident that the data will be required after the 6-month period has expired (e.g. due to an impending or pending legal dispute), deletion will only take place when the purpose for further retention no longer applies.

Longer retention may also take place if you have given corresponding consent (Art. 6 para. 1 lit. a GDPR) or if statutory retention obligations prevent deletion.